Returns Policy

Your 100% satisfaction is guaranteed on all of our products. Please return anything purchased within 14 days from Alpaca Xpressions that proves otherwise, and we will promptly exchange your product or gladly refund your credit card.

Alpaca Xpressions will happliy exhange or refund your purchase within 14 days of purchase as long as the product has not been worn, the product must have original packaging and tags still attached.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Cancellations

You may cancel your order at any time before we ship it by contacting us. Phone toll free 800-862-1939

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.